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About Callback Service What is
Phoenix Network International’s Clear Callback Service?
Callback,
also known as “re-origination”, is a method of phoning that allows customers
to originate calls in the U.S. We bypass the high rates charged by local
telephone companies, so customers get significant savings. No
Special Equipment is needed.
Just a
touch tone telephone and International Direct Dial. Here’s
how it works:
1.
A customer dials an Access Number in the U.S., lets it ring once and hangs up.
2.
Our system calls the customer back at the telephone number given on the service
application. 3.
The customer answers the phone and is prompted by an electronic voice to dial a
destination.
4.
The call is connected. How does
a Customer Pay for Service?
There
are two methods of payment: 1.
Pre-payment A
customer sends a wire, a check (drawn on a U.S. bank), or a credit card to be
charged. The funds are placed on his account and can be replenished at any
time. 2.
Automatic Credit Card Billing A
customer keeps a credit card on file with us and specifies a limit above which
they cannot be charged. We authorize (reserve space) the card each month
in the amount of the calling limit; however, we only charge (debit) the card
each month for the actual amount of usage. How are
calls rated?
To obtain the per minute rate using the
rate sheet, add the rate of country you are calling from and the rate of the
country you are calling to. We offer simple, flat rate pricing. Billing is in six second increments. (30 second minimum) Billing occurs only if calls are connected. We do
not bill for unanswered calls! Are
there any Additional Charges?
How is
the customer billed?
Who Can
Customers Contact with Questions or Service Needs?
A customer can receive service:
(to get the prices from this Web Site you must refer to YU375) Contact the local authorized representative Mr. Zoran Mijalkovic:
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There is a $5 monthly charge per account. (This fee is waived any month an
account bills at least $50.00)
